Terms & Conditions

1. Definitions

• "Service" refers to the senior residential care, daily assistance, and activity programs provided by candalesa.
• "Resident" refers to any individual receiving care services at candalesa facilities.
• "Family Representative" refers to the authorized person acting on behalf of the Resident.
• "We," "Us," "Our" refers to candalesa and its authorized staff.
• "Agreement" refers to the care service contract and these Terms & Conditions.

2. Acceptance of Terms

By enrolling in our services, visiting our facilities, or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

You must be at least 18 years of age to enter into this Agreement. For Residents who lack legal capacity, a Family Representative with proper legal authority must agree to these terms on their behalf.

3. Service Description

candalesa provides non-medical senior residential care services in Koh Samui, Thailand, including:

• Daily living assistance (Island Comfort Assistance)
• Activity programming and social engagement (Island Life Activities)
• Full residential care with meals and housekeeping (Island Residential Living)

Our services are designed for adults seeking companionship, daily support, and a home-like residential environment. We do not provide nursing care, medical treatment, or specialized dementia care facilities.

4. Enrollment Process

4.1 Initial Consultation

Before enrollment, we conduct an initial consultation to assess whether candalesa is appropriate for the prospective Resident's needs. This includes discussion of care requirements, activity preferences, dietary needs, and any health considerations.

4.2 Written Agreement

Enrollment requires a signed written agreement specifying the service tier, monthly fees, payment terms, and care plan details. Both parties receive copies of this agreement.

4.3 Right to Refuse Service

We reserve the right to decline enrollment if we determine that a prospective Resident's needs exceed our non-medical care capabilities or if our setting would not be appropriate for their wellbeing.

5. Payment Terms

5.1 Monthly Fees

Services are billed monthly in advance. Current pricing is:

• Island Comfort Assistance: ฿7,000 per month
• Island Life Activities: ฿18,200 per month
• Island Residential Living: ฿54,000 per month

5.2 Payment Methods

We accept bank transfer and cash payments. Payment is due on the 1st of each month. Late payments may result in service suspension after a 7-day grace period.

5.3 Price Adjustments

We reserve the right to adjust pricing with 60 days written notice. Current Residents will be notified of any price changes before they take effect.

5.4 Refund Policy

Monthly fees are non-refundable once the month begins. If service is terminated mid-month, no partial refund will be provided. Upon termination with proper notice, the final month's payment covers service through the last day of residence.

6. Care Services and Limitations

6.1 Scope of Care

Our services include non-medical personal care, companionship, activity programming, meals, and housekeeping as specified in each service tier. We provide a supportive, home-like environment but do not offer:

• Nursing care or medical treatment
• Medication management or administration (though we can assist with reminders)
• Specialized dementia or Alzheimer's care facilities
• 24-hour medical supervision

6.2 Healthcare Coordination

Residents or Family Representatives are responsible for arranging medical care when needed. We can help coordinate transportation to appointments and communicate with healthcare providers as requested, but medical care costs are not included in our fees.

6.3 Individual Care Plans

Each Resident has an individualized care plan that is reviewed monthly. Care plans may be adjusted based on changing needs, preferences, or capabilities.

7. Resident and Family Responsibilities

7.1 Accurate Information

Residents and Family Representatives must provide accurate information about health status, care needs, medications, and emergency contacts. Material misrepresentation may be grounds for service termination.

7.2 Respectful Behavior

Residents and visitors are expected to treat staff and other residents with respect. Aggressive, threatening, or abusive behavior toward staff or other residents may result in immediate service termination without refund.

7.3 Property and Valuables

While we provide secure facilities, Residents are responsible for their personal belongings. We recommend not keeping large amounts of cash or valuable jewelry on the premises. candalesa is not liable for loss or damage to personal property.

8. Visiting and Guest Policies

Family and friends are welcome to visit during designated hours (Monday-Sunday, 9:00 AM - 6:00 PM). We ask that visitors:

• Inform staff upon arrival
• Respect meal times and afternoon rest periods
• Keep noise levels considerate of other residents
• Follow facility safety and security procedures

Overnight guest accommodations are available by prior arrangement at no additional charge for immediate family members.

9. Termination of Services

9.1 Voluntary Termination

Either party may terminate this Agreement with 30 days written notice. The Resident or Family Representative must provide notice in writing to the facility director.

9.2 Termination by candalesa

We may terminate services immediately if:

• The Resident's care needs exceed our non-medical capabilities
• Payment is more than 14 days overdue
• There is aggressive or abusive behavior toward staff or residents
• Material misrepresentation of care needs or health status occurred during enrollment

9.3 Discharge Assistance

When services end, we will work with the Family Representative to facilitate a smooth transition, including coordination with alternative care providers if needed.

10. Liability and Disclaimers

10.1 Standard of Care

We provide services with reasonable care and skill, but we cannot promise specific results or outcomes. Senior care involves inherent limitations, and we are not liable for conditions that are beyond our control or expertise.

10.2 Medical Emergencies

In medical emergencies, we will contact emergency services and notify Family Representatives. We are not liable for medical outcomes resulting from health conditions or emergency situations.

10.3 Limitation of Liability

To the maximum extent permitted by Thai law, our liability is limited to the amount of monthly fees paid for the service period in question. We are not liable for indirect, consequential, or punitive damages.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Thailand. Any disputes arising from this Agreement shall be subject to the jurisdiction of Thai courts in Surat Thani Province.

Before pursuing legal action, parties agree to attempt to resolve disputes through good-faith negotiation and, if necessary, mediation.

12. Changes to Terms

We may update these Terms & Conditions from time to time. Current Residents will be notified of material changes in writing at least 30 days before changes take effect. Continued use of services after changes become effective constitutes acceptance of the updated terms.

13. Contact Information

For questions about these Terms & Conditions, please contact: